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Summary
The public relies on government services during critical and meaningful events throughout their lives—from birth, travel, education, and healthcare to retirement and death. The global COVID-19 pandemic inevitably impacted these critical functions of our lives, and underscored the need for increased government technology and communications. Digital platforms have proved to be key and effective agents in delivering critical and urgent information or services in the event of a public crisis, as opposed to physical infrastructure (imagine Dr. Fauci posting a paper bulletin to convey the latest national statistics for COVID-related data!). On the other hand, both private and public entities rallied around open data initiatives to inform critical policy decisions, share information, and work together to develop critical digital infrastructure that provided testing sites, kits, and results (e.g., call centers vs websites; office visits vs telemedicine). To fully scale solutions such as these, we must first consider how we: Use data to inform our technology in solving problems; Provide assistance in a timely and approachable manner for end users; and How we use data to invest in critical features and to quickly deliver information.
Key Insights
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COVID-19 highlighted the need for agile and innovative responses in government.
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Collaboration across federal agencies was essential to share data effectively during the pandemic.
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Humility in leadership and public service can foster better outcomes in crisis management.
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Patient-centered design is crucial for understanding and addressing complex health conditions like Lyme disease.
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Advocacy and lived experiences play significant roles in shaping health policies and practices.
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Smashing silos between agencies and disciplines leads to greater innovation in public health.
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Community engagement and input are vital for developing effective healthcare solutions.
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Learning from previous health crises can inform better preparedness and response strategies.
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Innovative practices can emerge without the constraints of traditional academic hierarchies.
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Data-driven insights require a patient-focused approach to improve health outcomes.
Notable Quotes
"No one has seen this disease before and humility in crisis can open up dialogue for collaboration."
"We need your help, and I think that was a really successful approach during COVID."
"Data for the sake of data doesn't matter; it’s about insights that inform decisions."
"Building the right infrastructure to meet people's needs is essential in a pandemic response."
"The institutions will come around when the data becomes compelling and undeniable."
"I convinced the department that we should put this challenge out there for the world."
"Crowdsourcing was essential; we engaged over 700 innovators during our designathon."
"It's about time that medicine validated invisible illnesses and diseases."
"We are all biased, and our experiences can offer valuable insights into healthcare."
"Innovating around the edges allows us to create solutions that traditional systems might ignore."
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