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Summary
Why do so many metrics include the word “Key”? How do those metrics differ, and how do teams and organizations decide which key metric is best for them? Join this DesignOps community discussion to compare different types of three letter acronym metrics such as KPI, KEI, and KSP (Key Performance Indicator, Key Experience Indicator, and Key Strategic Priorities). And let's not forget OKR's (Objectives and Key Results)!
Key Insights
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KSPs help prioritize initiatives that drive long-term business success.
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KPIs are metrics that measure performance against KSPs at Hilton.
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Experience-focused metrics, termed 'key experience indicators', clarify user-centered goals.
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Consistency in metrics across projects fosters better collaboration with engineering teams.
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Understanding executive priorities can enhance the visibility and value of accessibility efforts.
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The KPI Compass framework clarifies the relationships between inputs and outputs in innovation.
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Innovation must focus on changing customer behavior, not just the development of new ideas.
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Engaging diverse teams in conversations about metrics enhances alignment and effectiveness.
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Tactical metrics should support strategic KPIs to provide a comprehensive view of performance.
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Utilizing storytelling can effectively communicate the value of design initiatives to stakeholders.
Notable Quotes
"We have to ensure that everything we're doing is laddering up to our business key strategic priorities."
"If we are working on something that does not ladder up to our KSPs, then we should not be working on it."
"The key experience indicators we track should define the experience we're prioritizing and ensuring."
"Our work does indeed support the business; it's crucial for the harmony between design and enterprise priorities."
"Metrics should always be a conversation, especially when dealing with innovation and uncertainty."
"Impact should be your North Star if you're in business—it's the ultimate measure you're aiming for."
"You can measure behavior change in a way that predicts your outputs will change in a measurable way."
"Call out the key elements of an experience you want to champion that's directly linked to user success."
"Aligning themes for Global Accessibility Awareness Day with top business priorities reinforces our message."
"Measurements that lack context can mislead an organization about its actual performance."
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